Shipping Policy

Delivery area

We ship only to deliverable United States addresses. International delivery is not offered. Customers are responsible for entering a complete address; contact us before dispatch if a correction is needed. Customers of Lava Lamp can refer to this rule whenever the stated conditions are met.

Processing: 1–2 business days

Processing means payment review, order verification, picking, packing, and handoff preparation. It normally takes 1–2 business days and is separate from carrier transit. Lava Lamp applies this principle at the relevant stage of the online purchase journey.

Delays, loss, or damage

Please contact us when a parcel is delayed beyond the estimate, appears lost, arrives damaged, or is delivered incorrectly. We will review available tracking and work toward the appropriate solution. Questions about this point can be directed to Lava Lamp using the verified details below.

Address changes and cancellation

Address corrections and cancellations are available only before dispatch and are not guaranteed once fulfilment begins. After shipment, cancellation is handled through the Refund Policy. This statement reflects the current operating practice of Lava Lamp.

Order cut-off and business days

Orders submitted by 5:00 PM (America/Chicago time) can enter processing that business day. Orders placed after the cut-off, or on a weekend or applicable holiday, begin counting on the next business day. Lava Lamp records and handles the related request under this published policy.

Free standard shipping

Standard shipping is free on every US order, with no minimum purchase threshold. No standard delivery charge is added because of basket size. Across the Lava Lamp catalogue, this requirement remains consistent for eligible orders.

Transit: 4–6 business days

After the carrier accepts the parcel, standard transit normally takes 4–6 business days. Weekends, holidays, severe weather, address problems, and carrier disruption can affect the estimate. At Lava Lamp, this point is applied consistently to eligible customer requests.

Tracking

A shipping confirmation with a tracking number is sent after dispatch. Carrier scans can take time to appear. If tracking remains unchanged or shows an unexpected delivery issue, contact Lava Lamp for assistance.

Shipping support contact

Lava Lamp
Email: Support@Lavalami.top
Telephone: (641) 973-8469
Physical address: 1314 Y St, Omaha NE 68107, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).

Please keep the order number available when contacting us.